Benassi Srl is committed to protecting the privacy of users and is declared responsible for the security of customer data.
We will be clear and transparent about the information we collect and what we do with that information.


This information provides:


  • What personal information is collected and processed in relation to the relationship with us as a customer and through the use of our website, the mobile applications and online services
  • Where do we get the data
  • What we do with this information
  • How to store data
  • To whom we transfer / we disclose such data
  • How we process your data protection rights
  • As we respect the rules on data protection
  • All personal data are collected and processed in accordance with Italian and EU laws on data protection.

Data Controller

“Benassi Srl” (referred to as “we”, “us”, “our” or “Benassi Srl”) in this statement refers to Benassi Srl, the main operating company of the group
Benassi and, where appropriate, to other companies group such as Benassi G & C Sas or other entities on which Benassi Srl exercises management control. Benassi
Srl is the “data controller” of all personal information collected and used about customers Benassi Srl pursuant to art. 13 of EU Regulation 2016/679.
Benassi Srl is a company registered in the register of companies of Trento with number 00694620220 and having registered office in Via del Commercio 23-38121 Trento (TN).

We can hire third parties to provide services on our behalf. If you buy a service offered by a third party (eg. Email, cloud services, backup) the third party shall be identified in the applicable terms and conditions. The third part will be a “data controller” of your personal data in compliance with the service they are providing. You must have direct access to information / privacy statements of these suppliers.

What personal information we collect

Personal data means any information relating to you that allow us to identify it as the name, the contact, the reference number of an order, payment details and information about its access to our website.

We may collect personal information when you book a service with us, create an account in one of the areas reserved Benassi Srl (normally
called CSSP = Customer Self Service Portals), use our Web site and other Web sites accessible through our website or app for smartphones,
participate in a survey, or when you contact us.


Specifically, we may collect the following categories of information:

  1. Name, home address, email address, phone number, credit card or other payment details
  2. Information provided on the service user account preferences CSSP
  3. Information on purchases of products and services of our trusted partner
  4. Information on the use of our website and / or app
  5. Communications exchanged with us and addressed us by letter, e-mail, pec, chat, phone calls and social media

Special Categories of Personal Data

The personal details about his physical or mental health, an alleged warrant or conviction for criminal offenses are considered “special categories of personal data” under GDPR and applicable laws on data protection. This type of data is requested and processed exclusively for the purpose of subcontracting in tenders for supply and procurement of services.

What do we use your personal information, why and for how long

User data can be used for the following purposes:


  1. To provide the required products and services.
  2. Contact the user in case of modification or cancellation of services or administrative communications: we send you communications about the services requested and of any changes to such services. These communications do not have marketing purposes and can not be turned off.
  3. Check / Screening credit card or other payment cards: use the payment information for accounting purposes, billing and audits, and to detect and / or prevent fraudulent activity.
  4. Administrative or legal purposes: use your data for statistical and marketing analysis, surveys relating to customers, maintenance and
    development, or in response to a dispute or claim. We perform data profiling based on the information we collect
    user in order to use them for statistical and marketing analysis. Any profiling will be performed only prior consent and making every effort to ensure that all the data on which it is based are accurate. By providing any personal information we agree explicitly that we could use them to carry out profiling activities in accordance with this Privacy Policy.
  5. Safety, health, administrative purposes, prevention / detection crimes: we also disclose user data to government authorities or appropriate bodies in accordance with legal requirements.
  6. Communications with customer service: we use your data to manage our relationship with you as our customer and to improve our services and expertise with us. We may contact you to receive your feedback to improve our services to customers.
  7. Provide tailored services: We use your data to provide information that we consider of interest and to customize the services we offer to you.


It may give to receive any marketing communications via the opt-out link at the bottom of each email communication.
See also section “Rights” below data protection.


Marketing communications are sent via Mailchimp platform whose referent is

Attn. Privacy Officer
675 Ponce de Leon Ave NE, Suite 5000
Atlanta, GA 30308 USA


Our goal is to process cancellation requests as quickly as possible.
Please note that if you unsubscribe to our marketing communications, still receive service communications relating to the administrative management and services in place. See section 2 of the list above.
We will handle your personal information only if we have a legal basis for doing so. The legal basis will depend on the reasons for which we collected and we have to use your personal data.
In most cases we will process your personal data in order to enter into the contract.
We may process your personal information to comply with a legal requirement or if the user has consented to the use of their personal data, for
example, for marketing purposes;
We do not store the data for a period of time longer than necessary to fulfill the purpose for which they were treated. To determine the period of
conservation appropriate, take into account the amount and nature of personal data, the purposes for which we treat them and if we can achieve these aims by other means.
We must also take into account the periods for which we may need to keep your personal data in order to fulfill our legal obligations or to examine claims, demands and defend our legal rights. For storage of information in the user’s account CSSP, please consult the dedicated section.
At a time when we will not need the user’s personal data, we will delete them or destroy them safely. Also we will evaluate whether and how
we can reduce the time the personal data we use and if we can anonymize their personal information so that they can no longer be associated with you or identify it, in which case we can use this information without notice.

Security of personal data

We follow strict security procedures in the storage and disclosure of personal data, to protect against accidental loss, destruction or damage. The information you provide us with are protected with SSL (Secure Socket Layer). SSL is the standard encryption method of personal data and credit card numbers making it possible to transfer them securely over the Internet.


All payment data is transmitted via SSL across the dedicated infrastructure and stored in accordance with the Payment Card Industry Data Security Standards (PCI DSS) by the following vendors



We may disclose user information to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to take appropriate technical and organizational security measures to protect personal data, which are in line with Italian and EU legislation on rules on data protection.

Sharing of personal data

Your personal information may be shared with other companies within the group Benassi Srl.


We may also share your personal data with the following third parties for the purposes described in this Privacy Policy:


  1. government authorities, law enforcement agencies, regulatory authorities.
  2. The service providers we use to manage our business are the cloud service providers and e-mail marketing service providers that assist our marketing team with customer surveys and targeted marketing campaigns.
  3. The companies that issue credit and debit cards for payment services and anti-fraud screening, that may require information on the method of payment and on booking the service to process the payment or guarantee the security of the payment transaction.
  4. Legal Consultants and other professionals, courts and law enforcement in order to protect our legal rights in relation to our user agreement.
  5. Our third auxiliary trusted partner (identified on our website) that offer products and services on our web site: To purchase products or services offered on our web sites operated by third parties, such as Microsoft Azure, Office 365, you may be customers both Benassi Srl which of these third parties, and we and our partners can collect and share information about you, such as the contact and billing information. We are not responsible for use by third parties of personal data where such use is permitted for their own purposes. Please check their privacy policies for more information.
  6. Social media: You can access social media services of third parties via our website or app, or before you visit our website or app. When you register with your own company account, you will get the personal data you choose to share with us through these social media services according to their privacy settings, in order to improve and customize your use of our website or app. We can also use plug-in social media on our web site or app. As a result, the data will be shared with the social media service and possibly shared the user’s social media profile. Please refer to the Privacy Policy of these third-party providers of social media to learn more about these practices.


Our website contains links to other Internet sites. When using these links and leaves our website, we have no control over
other websites. We are not responsible for the protection of privacy and data that provides visiting other websites. The latter are covered by
the own privacy statements.

Section CSSP (Customer Self Service Portal)

All data collected at registration section CSSP (restricted area of ​​the web site) will be treated in accordance with this Privacy Policy.


When our use of personal data is based on the consent of the user, it has the opportunity to withdraw consent to our treatment and to delete their personal data at any time. To do this, the user must send a request to .


We keep personal information contained in your CSSP long as it keeps the account to administrative and billing purposes. You may not
modify the personal data of your account CSSP as they are reported by the billing information but may require the management or disposal in accordance with the “data protection rights” of this policy.


Please note that periods of general conservation apply to all personal data we have collected to establish an agreement with the user or to enter into such contract or because we have a legal obligation to process it.

Cookies and Site Tracking

Our sites use cookies to allow us to improve our service and offer the user some useful features. This can include cookie
media and advertising partners that are stored by the computer or device when you visit our website. Please visit the Web sites of our partners for information about their Cookie Policy and Privacy Policy.


Cookies are small text files that are transferred to your computer’s hard drive through your web browser to enable us to recognize your browser and help us to track visitors to our site, thus enabling us to better understand the products and services that will more suited to users. A cookie contains your contact information and useful information to help you identify your computer when you visit our website in order to help the user to see, select and manage services. Most web browsers automatically accept cookies, but, if you wish, you can change these browser settings accepting, rejecting and deleting cookies. The “help” menu in the toolbar on most browsers explains how to prevent your browser from accepting new cookies, how to make sure that the browser notify you when you receive a new cookie or how to disable cookies altogether. If you choose to change these settings, it is possible that certain functions and features not operate as expected. The cookies used can not find the information on your computer.


For more information about cookies and how to prevent your browser from accepting them, visit the following web site:


We use special software to monitor traffic and use of the site, in order to improve the development of design and layout of the websites. This
software does not allow us to collect personal data of users.

Data Protection Manager

We appointed chief privacy officer (Data Protection Officer, DPO) to verify compliance with this statement 


Mr. Roberto Benassi
Via del Commercio 23
38121 Trento – TN – Italy

Rights of data protection

The GDPR and other laws on data protection confer specific rights in relation to personal information. The details of these rights and how to exercise them
are shown below.


Your rights include the following:


  • Giving / unsubscribe. It may ask to be removed from the mailing list marketing by clicking the link in every email or write to Please note that if you unsubscribe to our marketing communications, still receive service communications on services in place.
  • Cancellation request personal information (right to oblivion). You can ask to delete or remove personal data, if there are no legal grounds for which we must continue to treat them. This includes possession of a CSSP account linked to the email address provided and / or used for the booking service. however we will retain personal data relating to a contract between you and Benassi Srl to perform the contract, defend or pursue our legal rights and respect our obligations to regulatory or governmental authorities.
  • Please note that we will do everything possible to clear the data for which this right was exercised at the time when we no longer have a
    legal basis for the processing of them, but some personal data are impossible to edit or remove (eg. Backup server).
  • Opposing the treatment. It has the right to object at any time to the use of your data for marketing purposes by writing to In
    this way we will be removed from our databases for marketing purposes.
  • Information request. Section 3 deals with personal data we collect, and Section 4 discusses the reasons why we collect it.
  • Request for access to personal information we hold about you. If you have a CSSPl account can see the personal data we possess performing
    access in your account. We may be unable to provide access to the data when they contain information about other people who have not consented to the disclosure of their information. We will also check your e-mail address before you can send data at the email address provided in the request.
  • Request correction of your personal information in our possession.
  • Require the limitation of the processing of their personal information. This allows her to request the suspension of the treatment of your personal information.
  • Request the portability of your personal information in electronic form and structured to her or another party (commonly known as a right to “data portability”). This enables it to take the data in our possession in a usable format and electronically transfer it to another party in a usable format electronically.
  • Withdrawal of consent. In limited circumstances in which it could have provided consent to the collection, processing and transfer of your personal information for a specific purpose, it has the right to revoke this special treatment at any time. In relation to communications for marketing purposes, this can be done as shown above in giving up / unsubscribe. In his account. this can be done through the same account using the cancellation buttons provided where the consensus is the basis for our treatment. Upon receipt of the notification of revocation of consent, no longer will process your information for the purpose or purposes originally agreed, if not based on some other legitimate basis.
  • Third Parties. If making the request on behalf of another person, we we need an authorization letter signed by the party to whom
    the data belongs in the form provided.


This information should help to better understand how we use the personal data of users. It outlines the types of personal data in detail
we collect, for what we use it and with whom we could share them. If you have any questions regarding this policy, or the way we treat
personal information, that are not answered here or through our online form or on its CSSP account, please contact us by writing to our chief privacy officer at Benassi Srl or by sending email to


You will not incur any fees to access their personal information or to exercise any other rights. However, if the access request is clearly unreasonable or excessive we may refuse to fulfill the request.

Changes to Privacy Policy

Our Privacy Policy may change from time to time and any changes will be communicated to the user via an email or a notice on our website